1. Introduction
ContentServer.uk (“we”, “us”, or “our”) is committed to protecting your privacy. This policy explains what information we collect, how we use it, and the choices you have about your personal data.
2. Data controller
The data controller responsible for your personal data is:
- Business name: ContentServer.uk
- Email: privacy@contentserver.uk
- Website: https://contentserver.uk
3. What information we collect
3.1 Information you provide directly
- Name, email address, and company details when you create an account or contact us.
- Billing information and payment details processed by our payment providers.
- Support tickets and any other communications you send us.
3.2 Information collected automatically
- IP address, browser type and version, device type, and operating system.
- Pages visited, time spent on pages, referral URLs, and click data.
- Usage data related to our CDN services, such as request logs, cache hit rates, and bandwidth consumption.
- Cookies and similar tracking technologies (see Section 6 below).
4. How we use your information
We use the information we collect to:
- Provide, operate, and maintain our CDN and related services.
- Process transactions, manage accounts, and send service-related communications.
- Monitor network performance, detect abuse, and improve security and reliability.
- Respond to support requests and provide customer service.
- Comply with legal obligations and enforce our terms of service.
- Analyse usage trends and improve our website and product experience.
5. Legal basis for processing
We process personal data on the following legal bases:
- Contract: To provide the services you have requested.
- Legitimate interests: To improve our services, secure our network, and prevent fraud.
- Consent: Where required for certain cookies or marketing communications.
- Legal obligation: To comply with applicable laws and regulations.
6. Cookies and tracking
We use cookies and similar technologies to operate the website, remember preferences, analyse traffic, and understand how visitors interact with our pages.
- Essential cookies: Required for the website to function and cannot be disabled.
- Analytics cookies: Help us understand how visitors use our site.
- Preference cookies: Remember your settings and choices.
You can manage your cookie preferences through your browser settings. Blocking some cookies may affect the functionality of the website.
7. How we share information
We do not sell your personal data. We may share information with:
- Service providers: Hosting, payment processing, analytics, customer support, and security vendors.
- Legal authorities: When required by law, court order, or to protect our rights and users.
- Business successors: In connection with a merger, acquisition, or sale of assets.
8. International data transfers
We operate a global network, and your data may be transferred to, stored, or processed in countries outside of your own. We use appropriate safeguards, such as standard contractual clauses and adequacy decisions, to protect your data during international transfers.
9. Data security
We implement technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. These include encryption in transit, access controls, and regular security reviews.
10. Data retention
We keep personal data only as long as necessary for the purposes described in this policy, or as required by law. Account information is retained for as long as your account is active, and logs are retained for operational and security purposes for a limited period.
11. Your privacy rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Request a copy of your data in a portable format.
- Complain to a data protection authority.
To exercise these rights, contact us at privacy@contentserver.uk. We will respond within a reasonable timeframe.
12. Children's privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately.
13. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and update the “Last updated” date. We encourage you to review this policy periodically.
14. Contact us
If you have questions, concerns, or requests about this Privacy Policy or our data practices, please contact us:
- Email: privacy@contentserver.uk
- Website: https://contentserver.uk
This Privacy Policy is a standard template. You should review it with a legal professional to ensure it meets your specific business, regulatory, and jurisdictional requirements.